Exploring Alternatives to the Community Transport Coordinator

Buses line up at a modern transportation hub as communities explore new alternatives to traditional transport coordination.

If you or a loved one qualifies for Florida’s Transportation Disadvantaged Program, relies on Medicaid non-emergency medical transportation (NEMT), or is exploring paratransit services in Lakeland, FL, you’re likely familiar with the Community Transportation Coordinator (CTC) for Polk County — Citrus Connection.

This public service provides subsidized or reduced-price rides for seniors, veterans, individuals with disabilities, and others who face transportation barriers for essential needs like medical appointments, work, education, and more.

While Citrus Connection offers vital public transit and paratransit services, some individuals may find that private transportation providers offer more flexibility, personalized assistance, and direct door-to-door rides tailored to their unique needs.

What Citrus Connection Offers 

Citrus Connection, as Polk County’s official CTC, manages public transportation through the Transportation Disadvantaged Program. Key features include:

• Scheduled pick-ups with shared rides: Passengers may share trips with others, resulting in longer wait times and multiple stops.

• Fixed-route service limitations: Buses follow set schedules and routes, which might not align with your specific appointment times or locations.

• Advance booking requirements: Many rides must be reserved at least 24 hours in advance, making last-minute travel difficult.

These services are essential for many—but they may not always meet the needs of those requiring more convenience or flexibility.

Why Consider Private Transportation

Private senior and wheelchair transportation services in Polk County provide a different level of care, particularly for riders with specific scheduling, mobility, or comfort needs. Benefits include:

• Door-to-door service: Get picked up at your home and dropped off directly at your destination with no shared rides or multiple stops.

• Flexible scheduling: Same-day rides and recurring trips (e.g., for dialysis or physical therapy) can often be accommodated.

• Greater comfort and privacy: Ride alone or with a companion without the stress of crowded buses or shared vans.

• Wheelchair-accessible vehicles: Vans are equipped with lifts or ramps and designed for smooth, safe transport.

• Personalized driver assistance: Drivers may offer hands-on help with mobility devices, groceries, or even escorting you inside to an appointment.

These private options serve as a complement to Citrus Connection, offering another layer of support for Polk County residents.

Popular Transportation Services

If you’re searching for senior transportation, veteran transportation in Polk County, or dialysis transportation in Lakeland FL, you’re not alone. Many local residents rely on a mix of public transit and private services to meet their mobility needs. 

• Non-Emergency Medical Transportation (NEMT) for timely, dependable rides to doctor’s appointments, physical therapy, or outpatient procedures

• Wheelchair-accessible transportation with vehicles designed for safe and comfortable travel

• Private senior transportation customized to your schedule, offering a more relaxed and direct travel experience

• Veteran transportation services that provide reliable rides to and from VA clinics or hospitals

With multiple options available, it's important to explore services that best align with your health needs, schedule, and comfort preferences.

Choosing the Best Transportation Option

Whether you take advantage of Citrus Connection’s public services or opt for the flexibility and comfort of private transportation company, Polk County offers a range of options to support your mobility.